We understand that downloading large files can sometimes be challenging, especially if you don't have a lot of experience with downloading from cloud-based services. Here are some tips to help you troubleshoot any issues you may encounter while downloading your wedding footage.

Tip 1

Check Your Internet Speed. Downloading large files requires a stable and high-speed internet connection. We recommend that you check your internet speed before starting your download. You can use an online speed test tool such as Speedtest by Ookla to check your internet speed.

Tip 2

Download Files Individually. If you're having trouble downloading an entire folder at once, we recommend that you download the files individually. This can help prevent any errors or issues that may arise when downloading an entire folder at once.

tip 3

Clear Your Cache and Cookies. Clearing your browser's cache and cookies can sometimes help with download issues. To clear your cache and cookies, go to your browser's settings and select "Clear browsing data" or a similar option.

tip 4

Try a Different Browser. If you're still experiencing issues with downloading your footage, we recommend trying a different browser. Google Chrome is a reliable option that can handle large file downloads. Switching to a different browser can help resolve the issue.

tip 5

Select an External Drive. as the Destination Folder If you're downloading a large amount of footage, your internal hard drive may not have enough space to hold it all. To prevent interrupted downloads, we recommend selecting an external hard drive as the destination folder. This will ensure that you have enough space to download all of your footage.

Bonus Tip

Bonus Tip: Order a Hard Drive from Us If you prefer to have your footage on a physical hard drive rather than downloading it from the cloud, we offer hard drive options for your convenience. You can order a hard drive from us and we'll ship it to you with your footage already loaded on it.

Conclusion: We hope these tips help you troubleshoot any issues you may encounter while downloading your wedding footage. If you continue to experience issues, please don't hesitate to reach out to us for further assistance. We're here to help you make the most of your wedding memories!